You might find an account in the name of THD/CBSD reported on your credit report. If you are not sure about this account, you must dispute this item with the credit bureau reporting it. THD/CBSD stands for The Home Depot / Citibank South Dakota. If you are seeing this item reported on your credit report, it might be possible that you were having a Home Depot credit card from Citibank and your previous payment history is showing up on your credit report. If you are seeing this item by error, you must report it to the credit bureau or contact Citibank for disputing this item.

However, if this item is found to be correct, then you must repay this account to see a positive effect on your credit report. Call Citibank and put your payment proposal. Tell them that you have all intentions to pay this account as soon as possible. Once you have paid off this item, your credit scores will improve.

If you had an account with THD/CBSD and have paid it off, but showing as not paid, then you have to dispute the item either with the credit reporting agency or contact Citibank to resolve this error.

The toll free number of THD/CBSD is 1-866-875-5488. You may call the customer support for more information.

In most of the cases, Citibank tries to collect the balance from the customer by working out a payment plan. In case, they are not able to recover the money, they forward the account to some outside collection agency.

It is often tough to work out a settlement plan on a Citibank account. They will usually like to settle the account on their terms, rather than agreeing with your terms. Hence, many people leave the account as unpaid until it is sent to collections. It is often easier to negotiate with the outside collection agency than Citibank.

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This entry was posted on Thursday, June 5th, 2008 at 6:57 pm and is filed under Credit, Personal Finance. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

4 Comments

  1. June 18, 2008 @ 8:40 pm


    the phone number reported on many articles about thb/cbsd is not correct..1=800=875=5488. needs to be corrected , how do you connect to them to correct this problem????

    Posted by gary
  2. March 8, 2009 @ 2:22 am


    I was unaware of this until today. But thanks to you for letting me know about this. I have never anything like that though but it is always good to be aware in these matters specially when it is your credit report.

    Posted by George
  3. September 24, 2010 @ 10:07 pm


    I had one of those accounts with Home Depot with deferred payments for one year but to include all accumulated interest at a huge percentage rate if not paid within the year. Well, although fully paid prior to one year, the bank being Citibank messed up and billed me over $100. 00.

    I went to Home Depot since it is their Home Depot credit card under Citibank. The customer relations accounts person called and got Citi to correct their error and we were no longer billed for it. However, this did show up on a recent credit report fully erroneously as a late payoff.

    The Citi person failed to do a complete and thorough job of expunging the erroneous charge from our credit history with the three agencies issuing those reports. It was so easy to charge us and send that so-called delinquency to the credit agencies but not done when the error was shown to be Citibank’s own error. Just wrong and absolutely unfair!

    Posted by Joaquin
  4. February 1, 2011 @ 12:57 am


    Citibank is one of the most corrupt banks in the country. They literally changed my address in their system (after 6 months of paying 6x the min.) on my interest free Home Depot purchase. When I finally did get this all figured out (end-of-year accounting audit), they [Citi] had added a huge interest and penalty fine. As the poster above mentioned, they refuse to admit responsibility, nor negotiate settlement. Their stance is “tough, pay up or your credit will be effected!”

    My response to Citi … “KISS MY A$$!”

    I will not pay these lying thieves and since I’ve OPTED-OUT of the whole CREDIT-FICA scam, they can eat cake!

    The only reason these scumbag companies get away with this crap is because most people don’t have the guts to tell them ‘it’s either my way or the highway’.

    Posted by John